Everything you need to know about treatment, ordering, side effects, missed doses, contraception, pregnancy and ongoing support from NuVue.
Answers to common questions about ordering, prescriptions, privacy and delivery.
To place an order, simply choose your treatment, complete our online medical questionnaire, and submit your request for review. If approved by one of our prescribers, your medication will be dispensed and sent directly to your door.
Our process is simple. First, you complete a quick online consultation. One of our clinicians then reviews your answers to check whether treatment is appropriate and safe for you. If approved, your medication is prescribed, dispensed, and shipped in discreet packaging.
Prescription-only treatments do require a prescription, but you do not need to get one from your GP first. Our prescribers can issue a prescription if your consultation shows the medication is suitable for you.
Payments appear on your bank statement to NuVue Health.
We take your privacy seriously. Your information is stored securely and only used for the purposes of providing your care, processing your order, and meeting our legal and regulatory obligations.
Access to your data is limited to authorised team members who need it to provide our services.
We may recommend informing your GP about your treatment so your medical record stays up to date. In some cases, and where appropriate, we may contact your GP directly, particularly if there are important safety concerns or if this forms part of our prescribing process.
Yes. All orders are sent in discreet, unbranded packaging to protect your privacy.
Information about regulation, support and complaints.
Yes. NuVue operates as a regulated UK pharmacy and works with licensed clinicians to provide safe, compliant prescribing and dispensing services.
If you need support, have questions about your treatment, or experience side effects, please contact our team through the contact page on our website.
If your symptoms are severe or urgent, seek immediate medical attention by calling 999, attending A&E, or contacting 111 where appropriate.
If you are unhappy with any part of our service, please contact us so we can investigate and put things right. Full details of how we handle complaints can be found on our Complaints Procedure page.
Common guidance on switching, side effects, dosage, illness, surgery and pregnancy.
Yes, you can request to change your treatment at any time if you feel it is no longer right for you, whether that is due to side effects or financial considerations.
You will need to submit a request for the medication you wish to switch to and explain the reason, so it can be reviewed by one of our prescribers.
Mild or moderate side effects such as nausea or a mild headache are common when starting treatment and often improve over time.
These may be signs of serious conditions such as pancreatitis, a severe allergic reaction or acute gallbladder problems. If this happens, call 999 or go to A&E immediately.
You can also report unwanted side effects through the Yellow Card Scheme.
Side effects are most common when you first start medication or each time your dose is increased. They usually settle down on their own within around a week.
If they continue or become difficult to manage, please contact our team.
If you are struggling with side effects, please contact us to discuss this with one of our prescribers. In some cases, it may be appropriate to reduce you back to a lower dose for longer.
These medications can increase the risk of dehydration, so it is important to drink extra fluids, especially if you have a fever, vomiting or diarrhoea.
If you have severe diarrhoea lasting more than a few days, or vomiting that prevents you from keeping food or fluids down, stop your weight loss medication and contact 111 for medical advice.
Make sure to tell the healthcare professional that you are taking weight loss medication.
You will usually have a pre-operative assessment before any procedure. Please make sure you tell the surgical team about all medications you are taking, especially weight loss medication, so they can advise you appropriately.
No. None of these medications have been safely studied in pregnancy and they are contraindicated.
If you are planning to conceive, you should stop treatment a few months before trying to become pregnant.
No. These medications have not been safely studied in breastfeeding mothers and we do not know how they may pass to a baby.
Please wait until you have fully finished breastfeeding before starting treatment.
Product-specific advice on injections, missed doses and contraception.
Small lumps after an injection are common and usually disappear on their own.
Make sure you rotate your injection site each time and change the needle with every administration.
If the lump does not go away, continues to grow, or becomes more painful, please see your GP.
If you have missed multiple doses, please contact us to discuss restarting treatment safely.
There is currently no evidence that Wegovy reduces the effectiveness of oral contraception.
Mounjaro slows gastric emptying, which may affect how well oral contraceptive pills are absorbed, especially during the first four weeks of treatment or after a dose increase.
The best option depends on your goals, preferences, medical history and whether you’d prefer a weekly injection or an oral treatment. Use the filters below to explore which options may suit you best.
A dual-action weekly injection designed to help reduce appetite and support significant weight loss.
A weekly GLP-1 injection that helps reduce hunger, manage cravings and support steady weight loss.
A prescription-strength capsule that works by reducing the amount of fat your body absorbs from food.
A capsule that helps support weight loss by reducing fat absorption from the food you eat.
Complete our online consultation and a clinician will review your goals, medical history and preferences to recommend the most suitable option.
